1.Q:Could you provide me sample before placing order?
A: Of course, if it is the stock products, the samples will be sent within 2 days, if customized products, they will be sent within 7 days.
2.Q:What is the minimum order quantity (MOQ)?
A: In general, the MOQ is 50pcs/per design. And we will be happy to quote you on any other quantity you may need.
3.Q:What is your production lead time?
A: Production lead time depends on production process and order quantity. Normally the sample lead time is within 7days, and mass production lead time is 7-15days.
4.Q: How about the samples policy?
A: We can provide free samples. However, you have to pay mold cost and freight.
5.Q: Can you make my designs?
A: Of course, please feel free to send us your pictures. If necessary, we can keep your designs be protected under law.
6.Q: How could I pay my order?
A: Paypal, Western Union, T/T and Alipay.
7.Q: Which delivery style is available?
A: FEDEX, DHL,UPS and TNT
8.Q: How to deal with the quality problems?
A: Situation one : If our negligence and responsibility, we will give you a free redo or full refund
Situation two: If it is your responsibility , we will help you to redo it, but you will have to pay again.
If you want to know more about us, please do not hesitate to Contact me!